Freshdesk Pricing
- Support pricing
- $19/mo at the smallest
Freshdesk pricing starts at $19 a month, which is $228 over twelve months. There is no free plan, but there is a trial: 14 days. Every figure below was read from the vendor's pricing page on 20 August 2026, and one charge that the headline price does not include is set out below.
Opens the vendor's own pricing page. Figures here were read from it on 20 August 2026.
Freshdesk ranking and coverage
- In Support
- #3 of 7 tied
- Overall
- #70 of 122 tied
- Terms score
- 5.3 /10
- Referenced here
- 4 pages
Cost position 5 · Portability 5 · Subscription flexibility 6 - Ranked on published terms only: entry price against category peers, portability and subscription flexibility, equally weighted. This is not a quality score.How the rank is calculated.
Freshdesk pricing at a glance
| Entry price | Growth from $19 per agent/month billed annually, email only; Omni from $29 for omnichannel |
|---|---|
| Smallest invoice | $19 a month, or $228 a year |
| How that is reached | Growth at $19 a month |
| Seat minimum | None on the entry plan |
| Free plan | No |
| Free trial | 14 days |
| How it charges | subscription |
| Priced plans published | 10 rows on the vendor's page |
| Affiliate programme | No |
| Prices read from | The vendor's own pricing page |
| Last checked | 20 August 2026 |
Every Freshdesk plan and what it costs
Read from the vendor's own pricing page on 20 August 2026. Charged as subscription. Free trial: 14 days.
| Plan | Price | Billing | What it is |
|---|---|---|---|
| Growth | $19 | per month | per agent, billed annually - Email only - the page describes it as service "over email". Ticketing and shared inbox, customer portal and knowledge base, reporting, and Freddy AI Agent with the first 500 sessions included |
| Pro | $55 | per month | per agent, billed annually - Adds custom roles, multiple products and advanced analytics. Still email-led rather than omnichannel |
| Enterprise | $89 | per month | per agent, billed annually - Adds audit logs, sandbox and skills-based routing |
| Freshdesk Omni Growth | $29 | per month | per agent, billed annually - The omnichannel edition, and the tier to compare against rivals' entry plans. Chat, messaging and social alongside email, with the knowledge base and 500 AI Agent sessions |
| Freshdesk Omni Pro | $79 | per month | per agent, billed annually - The omnichannel equivalent of Pro |
| Freshdesk Omni Enterprise | $119 | per month | per agent, billed annually - The omnichannel equivalent of Enterprise |
| Freddy AI Copilot Add-on | $29 | per month | per agent - Agent assistance. Listed as an add-on on Pro and Enterprise only, not on Growth |
| Additional Freddy AI Agent sessions Add-on | $49 | per usage | Per 100 sessions, after the 500 included with every plan |
| Day passes Add-on | $2 | per usage | Per pass on Growth, $7 on Pro and $12 on Enterprise, for occasional agents rather than full seats |
| Connector app tasks Add-on | $80 | per usage | Per 5,000 tasks |
What Freshdesk costs beyond the advertised price
Each of these is a figure you can check on the vendor's own page. The arithmetic is shown so you can redo it rather than take our word for it.
- Charged on top of a plan$348 a year
Freddy AI Copilot is charged on top of a plan rather than instead of one: $29 a month, which is $348 a year on top of whichever tier you hold.
Working$29 a month x 12 = $348 a year, added to a tier price rather than replacing it.
Computed from the plan table on Freshdesk pricing , read 20 August 2026
What Freshdesk actually costs over a year
A monthly price is not the same thing as a monthly contract. These are the plans above resolved both ways, per seat or unit where the plan is charged that way. Where a vendor quotes only a yearly figure it is divided by twelve rather than left out, and the Quoted column says which figure the vendor actually publishes.
| Plan | Quoted | Monthly | Over 12 months |
|---|---|---|---|
| Growthper agent, billed annually | per month | $19 | $228 |
| Proper agent, billed annually | per month | $55 | $660 |
| Enterpriseper agent, billed annually | per month | $89 | $1,068 |
| Freshdesk Omni Growthper agent, billed annually | per month | $29 | $348 |
| Freshdesk Omni Proper agent, billed annually | per month | $79 | $948 |
| Freshdesk Omni Enterpriseper agent, billed annually | per month | $119 | $1,428 |
| Freddy AI Copilot add-onper agent | per month | $29 | $348 |
Freshdesk pricing over time
Read from 23 archived captures of the vendor's pricing page , spanning December 2022 to September 2026. Every figure below links to the capture it came from, so you can check it against the page as it stood on the day.
- Pro changed 5 times between 29 December 2022 and 5 September 2026, from $49 per agent to $55 per agent, up 12.2% overall.
- Enterprise changed once between 29 December 2022 and 5 September 2026, from $79 per agent to $89 per agent, up 12.7% overall.
- Growth changed once between 29 December 2022 and 5 September 2026, from $15 per agent to $19 per agent, up 26.7% overall.
Pro
| Published price | Charged | Seen from | Last seen | Capture |
|---|---|---|---|---|
| $49 | per agent | 29 December 2022 | 17 August 2024 | Archive |
| $79 | per agent | 3 February 2025 | Single capture | Archive |
| $78 | per agent | 5 July 2025 | Single capture | Archive |
| $79 | per agent | 8 December 2025 | Single capture | Archive |
| $89 | per agent | 13 April 2026 | Single capture | Archive |
| $55 | per agent | 5 September 2026 | Single capture | Archive |
- ↑ $49 to $79, between 17 August 2024 and 3 February 2025 (+61.2%). before / after
- ↓ $79 to $78, between 3 February 2025 and 5 July 2025 (-1.3%). before / after
- ↑ $78 to $79, between 5 July 2025 and 8 December 2025 (+1.3%). before / after
- ↑ $79 to $89, between 8 December 2025 and 13 April 2026 (+12.7%). before / after
- ↓ $89 to $55, between 13 April 2026 and 5 September 2026 (-38.2%). before / after
Enterprise
Growth
Compiled 18 September 2026 from the Internet Archive Wayback Machine. Plan names were matched against the archived page text and the first currency-anchored figure within 160 characters was recorded, rejecting any figure with a competing plan name standing between it and the name it was matched to. The currency and the unit were read from each capture rather than assumed: captures served in a currency other than $, and captures where no plan name sat beside a figure, are listed as unread rather than dropped. Archived pages show the price as served to the archive's crawler, which may differ by region from the price you are shown.
Freshdesk pricing against its competitors
Compared on the smallest invoice each vendor will accept, not on the advertised per-seat rate. Where a product has a seat minimum, the figure below is the minimum times the rate, because that is the cheque you would actually write.
| Product | Cheapest paid entry | Free plan | Against Freshdesk |
|---|---|---|---|
| Freshdesk | $19 a month | No | This product |
| Zendesk | $19 a month | No | Same |
Which Freshdesk plan should you buy?
| Your situation | Recommended | Why |
|---|---|---|
| A small support team needs email ticketing done properly | Growth | $19 per agent billed annually, including automations and a knowledge base. |
| You support several products or need custom roles | Pro | $55 per agent. A large step, bought for multi-product support and analytics. |
| You need audit logs, sandbox and skills-based routing | Enterprise | $89 per agent, and generally a compliance or scale requirement rather than a support one. |
| You want AI assistance for agents | Budget Freddy AI separately | $29 per agent a month on top of any tier, which is more than the Growth plan itself. Price it deliberately. |
| You need internal IT service management | Look at Freshservice instead | Freshdesk is customer support; Freshservice is the ITSM sibling. |
| You need the deepest integration ecosystem | Consider Zendesk instead | Zendesk's marketplace and app depth remain ahead. |
Verdict by who you are
Mid-market support teamYes
Most of Zendesk's practical capability for noticeably less per agent, which is the entire proposition and it holds.
Company consolidating email, chat and phoneYes
Omnichannel in one product avoids stitching three vendors together.
Team wanting AI includedNo
Freddy AI is a $29 per-agent add-on. If AI assistance is central to your plan, the effective price more than doubles at the entry tier.
Enterprise with complex integration needsCompare first
Capable, but Zendesk's ecosystem is deeper if you depend on third-party apps.
Should you buy Freshdesk?
Buy Freshdesk if…
- Mid-market support teams wanting Zendesk capability for less
- Companies consolidating email, chat and phone support
- Teams that need a self-service portal without a project
Do not buy Freshdesk if…
- Enterprises needing the deepest ecosystem and integrations
- Internal IT service management, where Freshservice is the sibling product
- Buyers who want AI included rather than sold separately
What leaving Freshdesk would cost
moderate lock-in
Freshdesk scores on public API. Portability 5/10 ; lock-in is the inverse. How this is calculated.
Two products, two prices, and the $19 one is email only
Freshworks sells Freshdesk and Freshdesk Omni on separate pages, and the difference decides most comparisons. Growth at $19 an agent a month is described on its own page as launching AI-powered service “over email”. Chat, messaging and social live in Freshdesk Omni, whose Growth tier is $29.
| Tier | Freshdesk, email | Freshdesk Omni, omnichannel | Zendesk |
|---|---|---|---|
| Entry | $19 an agent | $29 an agent | $19, email and ticketing only |
| Mid | $55 an agent | $79 an agent | $55, Suite Team |
| Upper | $89 an agent | $119 an agent | $115, Suite Professional |
All figures are per agent per month billed annually. Read across the entry row: Freshdesk Omni Growth at $29 an agent a month is the tier that compares with Zendesk Suite Team at $55, and it is roughly half the price. Comparing the $19 column against Zendesk’s Suite is the same error as comparing Zendesk’s $19 against anybody else’s full plan.
The AI position is better than the Copilot price suggests
Two different Freddy products, priced very differently:
- Freddy AI Agent is included on every plan, with the first 500 sessions a month and further sessions at $49 per 100. That is the AI that answers customers, and it costs nothing extra until you pass 500 conversations a month.
- Freddy AI Copilot is $29 an agent a month and assists your agents rather than replacing them. The pricing page lists it as an add-on on Pro and Enterprise, and not on Growth.
We previously recorded only the second of those and described AI here as costing more than the product, which understated it. Measured on included AI, Freshdesk is the most generous product we price in support: Intercom charges $0.99 an outcome from the first one, and Help Scout $0.75 a resolution.
Freshdesk or Freshservice?
Freshworks sells two similar products and buyers mix them up. Freshdesk is for external customer support. Freshservice is for internal IT service management, with incident, change and asset handling. If your requirement is an internal help desk, buy the other one.
Where it falls short
Reporting is the most common complaint: Explore in Zendesk is more flexible once you want unusual cuts of the data. The integration marketplace is smaller, which matters if you depend on a niche tool. And there is no free tier, so evaluation means a 14-day trial rather than running it in production first.
Freshdesk questions, answered
- Is Freshdesk worth it?
- Freshdesk does most of what Zendesk does for markedly less money, and for mid-market teams that is usually the whole decision.
- How much does Freshdesk cost?
- Growth from $19 per agent/month billed annually, email only; Omni from $29 for omnichannel. The cheapest paid tier we recorded is Growth, published at $19 a month, which works out at $19 a month or $228 over a year. Verified against the vendor's pricing page.
- Does Freshdesk have a free plan or free trial?
- Freshdesk has no free plan. A free trial is available: 14 days.
- What is the best Freshdesk alternative?
- It depends on the job. Zendesk: More mature ecosystem and integrations, at roughly three times the price. Help Scout: Simpler and cheaper when a shared inbox is genuinely what you need. Intercom: Better for in-product messaging and proactive customer engagement.
- Can I self-host Freshdesk?
- No. Freshdesk is a hosted service only, so your data lives on the vendor's infrastructure.
Opens the vendor's own pricing page. Figures here were read from it on 20 August 2026.
What this profile is based on
Every claim below is about our work, not about Freshdesk. A "no" is recorded rather than omitted, because the difference between a tested review and careful desk research is the reader's to weigh. How we research a profile.
-
Prices read from the vendor : yes
Read from Freshdesk's own pricing page on 20 August 2026
-
Plans and terms recorded : yes
10 rows, each with its billing period
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Original screenshots : yes
2 captured by us: pricing page, homepage
-
Sources cited and dated : yes
1 primary source, each with the date it was read
-
Product used first-hand : no
Not tested. This profile is desk research from primary sources
-
Alternatives used first-hand : no
None, so comparisons here rest on published facts rather than use
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Vendor contacted : no
Not contacted for this profile
Desk research from Freshworks' own Freshdesk and Freshdesk Omni pricing pages, read on 20 August 2026 through a United States egress. Reading both was the point: the $19 plan and the omnichannel plan are on separate pages, and comparing the first against rivals' full plans is the mistake this catalogue made in its own cost model until now. Nobody here has used Freshdesk.
Where Freshdesk appears on this site
4 other pages here reference Freshdesk. Every one is listed below, so the figure can be checked rather than taken.
- Another profile Chatwoot names it as a competitor
- Another profile FreeScout names it as a competitor
- Another profile Help Scout names it as a competitor
- Another profile Intercom names it as a competitor
Counts pages on this site that name the product by choice - price guides, pricing question pages, deal records and other profiles. Category and directory indexes list everything automatically and are not counted.
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Provenance and freshness
When each fact was last checked
- Pricing ·
- Plans ·
- Free trial
- Features
- Platforms
- Integrations
- Affiliate programme
- Company details
Individually sourced claims
-
Growth is $19 an agent a month billed annually, Pro $55 and Enterprise $89
Freshdesk pricing ↗ · checked
-
The Growth plan is described as launching AI-powered service "over email", and omnichannel support requires Freshdesk Omni, whose Growth tier is $29 an agent a month billed annually
Freshdesk Omni pricing ↗ · checked
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Every plan includes Freddy AI Agent with the first 500 sessions, and further sessions are $49 per 100
Freshdesk pricing ↗ · checked
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Freddy AI Copilot at $29 an agent a month is listed as an add-on on Pro and Enterprise, and not on Growth
Freshdesk pricing ↗ · checked
What has changed
-
August 2026
- Corrected the Growth plan's description: it is email only, and omnichannel support requires Freshdesk Omni at $29 an agent a month
- Recorded that Freddy AI Agent includes the first 500 sessions on every plan, with more at $49 per 100 - a materially better AI position than the $29-an-agent Copilot figure alone suggested
- Corrected Freddy AI Copilot's availability, which the page lists on Pro and Enterprise but not Growth
- Added the Omni tiers, day passes and connector-task pricing
-
August 2026
- Per-agent pricing verified, including the Freddy AI add-on cost
- Added plan picker and verdicts
Sources & verification
Facts on this page were read from the sources below on the dates shown. Where a vendor does not publish a figure, we record it as not disclosed rather than estimating it.
- Freshdesk pricing - checked 20 August 2026
Spotted something out of date? Email [email protected] and we will re-check it. Corrections are logged on the page.